SHIPPING POLICY
Shipping Policy
Last Updated: October 2025
Shipping with Intention
At Crystal Angelita & Co., every order is prepared with the same precision and attention to detail that defines our craftsmanship. Whether you're purchasing a ready-to-wear piece, luxury handbag, or custom couture garment, we are committed to ensuring your order arrives with the care it deserves.
Please review the following shipping information before placing your order.
1. Order Processing
Every order is carefully inspected, prepared, and packaged before shipment.
Ready-to-Wear & Luxury Handbags
Orders typically ship within 3–5 business days after payment has been successfully processed.
Custom Couture & Made-to-Order Pieces
Production timelines vary based on design complexity and are confirmed during your consultation or at the time of purchase.
Please note that processing times do not include weekends, holidays, or carrier transit times.
2. Shipping Methods
Shipping costs are calculated at checkout based on your destination, package weight, and selected delivery method.
Orders are shipped through trusted carriers including:
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UPS
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FedEx
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USPS Priority Mail
Estimated Delivery
Domestic (United States)
2–5 business days after shipment
International
7–14 business days after shipment, excluding customs processing.
Every shipment includes tracking information, which will be emailed once your order has been dispatched.
3. Delivery Timeframes
Estimated delivery dates are provided by the shipping carrier and are not guaranteed.
Crystal Angelita & Co. is not responsible for shipping delays caused by:
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Weather
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Carrier disruptions
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Customs inspections
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Natural disasters
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Holidays
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Other circumstances beyond our control
Once your order has been transferred to the shipping carrier, responsibility for delivery passes to the carrier.
4. Order Tracking
When your order ships, you'll receive a confirmation email containing your tracking information.
If your tracking indicates that your package has been delivered but you cannot locate it, please contact the shipping carrier directly.
Crystal Angelita & Co. is not responsible for packages that are lost or stolen after the carrier has confirmed delivery.
5. International Orders
International customers are responsible for any applicable:
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Customs duties
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Import taxes
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VAT
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Brokerage fees
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Government-imposed import charges
These fees are determined by your country and are not included in your purchase price or shipping charges.
Customs clearance may delay delivery beyond our estimated shipping timeframe.
6. Pre-Orders & Made-to-Order Collections
From time to time, Crystal Angelita & Co. offers exclusive pre-orders and made-to-order collections.
When purchasing a pre-order item:
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Your order reserves production of your piece.
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Full payment is required at checkout unless otherwise stated.
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Estimated shipping dates are provided on the product page and within your order confirmation.
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Shipping time begins once production has been completed—not on the date your order is placed.
Should production exceed the estimated shipping date, we will notify you by email with updated production timelines.
If a production delay exceeds 30 days beyond the original estimated shipping date, clients may request store credit, where applicable.
All pre-order and made-to-order purchases are considered final sale once production has begun.
7. Shipping Address Accuracy
Please verify your shipping information carefully before completing your purchase.
Crystal Angelita & Co. is not responsible for shipments sent to addresses entered incorrectly during checkout.
If you need to update your shipping address, please contact Sales@CrystalAngelitaCo.com immediately.
While we will make every effort to accommodate address changes, we cannot guarantee modifications once your order has entered processing.
8. Damaged or Missing Items
If your order arrives damaged, incomplete, or contains an incorrect item, please notify us within 48 hours of delivery.
Email:
Please include:
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Your order number
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Clear photographs of the packaging
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Clear photographs of the item(s)
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A description of the issue
Eligible claims may be resolved through repair, replacement, store credit, or another appropriate solution at our discretion.
9. Returned Shipments
If an order is returned to Crystal Angelita & Co. because it was:
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Unclaimed
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Refused
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Undeliverable
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Shipped to an incorrect address provided by the customer
we will contact you to arrange reshipment.
Additional shipping charges may apply before the order can be shipped again.
10. Shipping Insurance
Once an order has been delivered to the shipping carrier, delivery is subject to the carrier's handling and policies.
Clients seeking additional protection are encouraged to select any available insured shipping options during checkout when offered.
11. Questions
For shipping questions or order assistance, please contact:
Crystal Angelita & Co.
547 High Street
Portsmouth, VA 23704
Response Time: 1–2 Business Days
Please Note
Shipping timelines may vary during:
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Collection launches
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Holiday seasons
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Promotional events
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High-volume production periods
We appreciate your patience as we prepare every order with the same level of precision, craftsmanship, and care that defines Crystal Angelita & Co.
Crystal Angelita & Co. reserves the right to combine multiple orders shipping to the same address when appropriate and to modify shipping methods when necessary to ensure safe and efficient delivery, without affecting the estimated delivery timeframe.
Crystal Angelita & Co.
The Language of Fabric.
A Legacy Written in Thread.